Return Policy

Last Updated: February 11, 2026
Website: https://www.madgallery.shop

At MadGallery, we stand behind the quality of our merchandise. Please review our return policy carefully before making a purchase.

1. All Sales Policy

Unless otherwise stated, all sales are considered final. We do not offer refunds for change of mind, incorrect sizing selection, or buyer’s remorse.

2. Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery.

To submit a claim, please provide:

Your order number

A description of the issue

Clear photos showing the damage or defect

Photos of the packaging (if applicable)

If your claim is approved, we may offer:

A replacement item (if available), or

Store credit

We reserve the right to determine eligibility at our discretion.

3. Return Eligibility

If a return is approved:

The item must be unused and unworn

Tags must remain attached (if applicable)

The item must be returned in original packaging

The item must be free from stains, odors, or damage

Items that do not meet these conditions may be denied.

4. Non-Returnable Items

The following items are not eligible for return:

Limited edition or drop merchandise

Sale or discounted items

Gift cards

Custom or made-to-order products

5. Return Shipping

Customers are responsible for return shipping costs unless the item was confirmed defective or damaged upon arrival.

We are not responsible for lost or stolen return packages. We recommend using a trackable shipping method.

6. Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

7. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once shipped, the order cannot be canceled.

8. Contact

For return requests, please contact us using the information provided on our website.